Book Review
Business coach Nancy Ganzekaufer, author of the new book Respond with Confidence: The Business Owner’s Blueprint for Handling Difficult Situations, believes that if your words have ever worked against you, you are not alone. She says the words you choose can make or break a situation. And the way you use your words (and your body language) can either help or hurt your business relationships. She knows this firsthand. That’s why in her new book she is on a mission to share the secrets to responding to any scenario in business effectively and with confidence.
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