Book Review
Business coach Nancy Ganzekaufer, author of the new book Respond with Confidence: The Business Owner’s Blueprint for Handling Difficult Situations, believes that if your words have ever worked against you, you are not alone. She says the words you choose can make or break a situation. And the way you use your words (and your body language) can either help or hurt your business relationships. She knows this firsthand. That’s why in her new book she is on a mission to share the secrets to responding to any scenario in business effectively and with confidence.
Inside Respond with Confidence, Nancy Ganzekaufer shares her proven blueprint for confident communication success in business. She shows you how to effectively decompress from a difficult situation, so you can release your emotions and pivot toward a solution-focused mindset before making a hasty decision. She advises you on how to assess a situation quickly and clearly, so you can understand where the other person is coming from, where the situation went wrong, and how to proceed with confidence. She shows you how to formulate an effective, success-driven response, so you can resolve the situation and achieve the result you want.
Navigating difficult situations, including bad reviews, negative feedback, hateful coworkers, unruly vendors, demanding clients, etc., is a daily practice for entrepreneurs. Nancy believes that learning to handle any situation that comes your way can be the difference between a profitable, successful business and a business that is stuck, struggling, and failing. If you feel the same way, then this book is for you!
Author quotes
I have empowered thousands of entrepreneurs to know (and charge!) their worth, succeed in sales without feeling sales-y, and position themselves in their market with authenticity and authority.
The words you choose can make or break a situation. And the way you use your words (and your body language) can either help or hurt your business relationships. I know this firsthand.
I have made it my mission over the past decade to discover the secrets to responding to any scenario effectively and with confidence.
About the author
Nancy Ganzekaufer is a sought-after Business Coach, Speaker, Body Language Trainer, and Author. Nancy specializes in coaching service-based entrepreneurs, teaching them to maximize their profitability while identifying and best serving their ideal clients with confidence. In effect, Nancy becomes your business partner. She helps you develop the most straightforward path to higher scalability, visibility, and profitability through confident decision making, efficient systems development, and effective communication. Through her proven techniques, Nancy has empowered thousands to know (and charge!) their worth, succeed in sales without feeling sales-y, and position themselves in their market with authenticity and authority. Nancy was the first recipient of the Outstanding Leadership Award from the Interior Design Society (IDS) for her 12 years of active participation in national leadership and her local chapter in Long Island, New York. When Nancy is not coaching her clients, hosting a webinar, speaking at a conference, or engaging with her audience in one of her many social media platforms, she is spending quality time with her family, listening to music, hiking, playing pickleball with her friends, and traveling as much as she can.
Why LoA loves it….
In the world of business, confidence has a huge role to play, after all, if as entrepreneurs we are not confident in what we are selling, then how can we expect customers to buy from us. But feeling confident in all scenarios and knowing how to deal with difficult situations is key to success. That’s where Nancy Ganzekaufer comes to the rescue. Her new book is such a good source of information, advice, guidance, and importantly tips to help you navigate the inevitable tough scenarios using the right words and body language. This is a useful book for any woman entrepreneur who wants to feel confident in managing any situation that arises in business. — Melanie Hawken, founder & ceo of Lionesses of Africa