By Jenny Reid, founder of iFacts
I have followed the subject of Performance Appraisals closely for the past few years. Many people feel that the standard appraisal is a thing of the past, but even with the changes in the industry it has been said that employee engagement levels have not improved over the last ten years. So what can be done about this situation, particularly for small businesses.
The key to successful performance management programs is to align the talent strategy and business strategy of the organization - that’s according to industry expert Josh Bersin, Principal and Founder of Bersin by Deloitte, and a leading provider of research-based information for strategic HR. People understand the goal of the business and how their work contributes to achieving those goals. This alignment increases productivity and engagement.
I feel quite strongly about the importance of performance reviews and putting these strategies into practice within our company, and we have seen great success as a result.
What we did at my own company, iFacts, was to align our employee’s key performance areas with our company’s strategy. From there we put together quarterly discussions to ensure the company is on track in terms of the strategy and then align the staff accordingly. We continue to do an online appraisal but the previous year’s scores are available from the onset, the employee and the manager complete their information prior to the physical meeting. We run an employee satisfaction survey annually, as well as a customer satisfaction survey. The information from all of these is combined and used effectively to discuss career path, training requirements and a plan for the year ahead.
For more information on how to put in place a Performance Appraisal system in your own business, or to find out more about Jenny Reid and her company iFacts, contact Jenny via email jenny@ifacts.co.za or visit the website http://www.ifacts.co.za
Jenny Reid is a Human Risk Expert and Professional Speaker, and the owner of iFacts based in South Africa, a specialist employee screening and vetting service. She is constantly assessing new and innovative ways to remove the people risk in any organisation. Since 2009 when she took over iFacts completely, she has seen the company double in size and hopes to continue this growth. iFacts specializes in employee Screening, risk assessments, employee wellness, investigations, and truth verification. Jenny is a past President of the Security Association of South Africa. Contact Jenni via email jenny@ifacts.co.za
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