the pride of Africa's women entrepreneurs
by Jenny Reid
South Africa is grappling with a significant surge in white-collar crime, underscoring the urgent need for robust employee screening practices. The recently released second-quarter crime statistics for July to September 2024 revealed an 18.5% spike in commercial crime incidents compared to the same period in 2023. This alarming increase, from 30,630 to 36,300 cases, highlights the highest surge recorded this year.
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by Dr Michélle Booysen
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf
Customers expect more than generic service—they want personalized experiences that make them feel valued. Personalization, when embedded into business processes, strengthens customer relationships and fosters loyalty.
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by Dr. Memuna Williams, DBA
In today’s rapidly changing world, small and medium-sized enterprises (SMEs) have a unique opportunity to drive sustainable growth and positive social impact. Below, I will explore how social responsibility, entrepreneurship, and leadership can intersect to create lasting change, particularly in Africa’s diverse and dynamic landscape. SMEs can use this to build on their work to further integrate social responsibility into their operations, cultivate entrepreneurial mindsets, and embrace leadership models that drive inclusive growth.
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by Sonja Cilliers and Maryke Groenewald
“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” — Charles Darwin
Resilience is a term that surfaces frequently in discussions about the legal profession, but its meaning is often misunderstood. Is resilience an inherent trait, or is it something legal professionals can develop over time? More importantly, how does the high-pressure, fast-paced environment of legal practice affect a legal professional’s ability to remain resilient?
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by Jenny Reid
In today’s evolving job market, a university degree is no longer the only pathway to success in South Africa. Increasingly, employers are valuing practical skills and hands-on expertise over formal qualifications, opening doors for job seekers who may not have had the opportunity to pursue traditional higher education.
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by Lori Milner
We don't choose to be stressed or anxious. When life gets tough, we often fall back on habits that seem helpful but actually make us more tired and worried. The starting point is to create an awareness of the habits that have a misalignment between intention and impact.
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by Dr. Memuna Williams, DBA
Last year, Victor and I finally made it to Fiji on our first trip to the Pacific. But the journey to get there was one filled with patience, perseverance, and a little bit of life’s detours.
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by Dr Michélle Booysen
“Feedback is the breakfast of champions.” – Ken Blanchard
Customer feedback is a critical resource for any business aiming to improve its service delivery and foster customer loyalty. Feedback loops, when embedded into customer service processes, provide actionable insights to refine operations and enhance satisfaction.
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by Jenny Reid
In today’s competitive job market, where talent is often scarce and companies must act quickly to secure top candidates, the candidate experience during the hiring process has become a crucial element in the overall success of recruitment strategies.
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by Seanice Lojede
In a world where the pace of change shows no signs of slowing, the concept of intelligence is evolving beyond traditional measures of IQ and even the well-known Emotional Intelligence (EQ). As we navigate increasingly complex social, cultural, and environmental landscapes, new forms of intelligence are gaining prominence, each offering unique insights into how we can thrive in a dynamic world.
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by Ntsoaki Sibiya
In my own experience, success hasn’t always come from working harder, but from working smarter. And one of the most impactful decisions I made was investing in a mentor. Mentorship, I’ve learned, is so much more than just an exchange of knowledge. It’s a partnership that fosters personal growth and empowers you to become a better leader. Whether you’re just starting your entrepreneurial journey or are a seasoned business owner, I can honestly say that mentorship is one of the best investments you can make in yourself.
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by Dr Michélle Booysen
“Speed is the currency of the modern world.”
In general, customers expect speedy, and even instant responses. Businesses must prioritize speed without compromising quality. Automation provides the solution, streamlining workflows and reducing response times to meet and exceed customer expectations. Start by mapping your customer lifecycle process and then consider the following.
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by Margaret Hirsch
January is here, and with it comes the buzz of big goals, vision boards, and promises to ourselves that this year will be different. But let’s be honest—setting goals is the easy part. The real magic happens in the small, daily actions that bring those goals to life.
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by Sharon Castle - Lifestyle and Wellness Coach
This year has been the year where I heard and adopted the phrase “MY QTR” - My quality time remaining. There comes a moment in life when we realize the clock is ticking - not in a way that feels rushed or urgent, but in a way that whispers of the preciousness of the time we have remaining. It’s a sobering and clarifying truth: life is finite. And in that realization lies a profound opportunity to live with greater intention, vitality, and joy.
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by Dr. Memuna Williams, DBA
The World Economic Forum (WEF) often seems to be the domain of large public policymakers and multinational corporations (MNCs). However, small and medium-sized enterprises (SMEs) can learn from the conversations and insights shared at events like Davos—this year, particularly around geopolitics, the future of work, sustainability, social responsibility, and artificial intelligence (AI).
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by Dr Michélle Booysen
“Your most unhappy customers are your greatest source of learning.” – Bill Gates
Customer complaints are an inevitable part of business, but how an organization responds defines its reputation and future success. A process-centric approach to complaint handling ensures consistency, builds trust, and turns negative experiences into opportunities for growth.
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by Dr. Memuna Williams, DBA
In today’s dynamic business landscape, clarity is essential for the successful development of Corporate Social Responsibility (CSR) programs, particularly within Small and Medium Enterprises (SMEs). Drawing from the findings of my recent SME CSR Study, I aim to illustrate how clarity plays a pivotal role in shaping the narrative of CSR development across various phases and locations.
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by Dr Michélle Booysen
“You never get a second chance to make a first impression.” – Will Rogers
A seamless onboarding process sets the tone for long-term customer satisfaction and retention. For SMEs, onboarding isn’t just about signing up new clients—it’s about delivering value quickly, building trust, and laying the foundation for lasting relationships. Here’s how to design onboarding processes that create a smooth experience and drive growth.
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by Gemiene Mueni
“Find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life.” — Amy Poehler"
Surrounding yourself with the right people is key to growth, but ensuring accountability is where real progress happens. It also requires accountability and an intimate understanding of the tasks at hand. Vusi Thembkwayo, a renowned entrepreneur and thought leader, offers a pragmatic perspective: “To be dangerous enough means knowing each and every single thing about your business to know when someone is bullshitting you.
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by Ntsoaki Sibiya
As we step into a new year, I’ve been reflecting on my own goals for personal and professional growth—and I know many other entrepreneurs and business owners are doing the same. January, recognized as National Mentoring Month, provides the perfect opportunity to highlight the pivotal role mentorship plays in achieving those goals. From my own experience, mentorship isn’t just guidance; it’s a transformative catalyst for leadership and personal development that has shaped my journey as an entrepreneur and should be a key component of every growth plan.
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