Take criticism on the chin and never stop learning

As entrepreneurs, it’s important to always listen to the feedback we receive from our customers, our business partners and our employees - it’s how our businesses stay on track, how we improve our service and product offerings, and how we keep growing. That doesn’t mean that hearing negative feedback is easy - it’s not - particularly when we are passionate about what we are doing and about the businesses and brands we are building. But it’s essential to put personal egos aside, keep listening and learning from that feedback and, as a result, improving the products and services we deliver to our valued customers. Microsoft founder, Bill Gates, understood the value of feedback and criticism, saying: “Your most unhappy customers are your greatest source of learning.” Something to think about this morning!