the pride of Africa's women entrepreneurs
by Dr Michélle Booysen
“Without data, you're just another person with an opinion.” – W. Edwards Deming
The ability to make informed decisions is a competitive advantage. Yet too often, data lives in one silo and processes in another. When businesses link data to their processes, decision-making becomes faster, smarter, and more aligned with strategic goals.
Read more
by Marilize Jacobs
According to a 2024 PwC study, 73% of executives mistakenly use Public Relations (PR) and Reputation Management interchangeably. A confusion that costs companies an average of $2.4M per crisis in lost revenue and recovery. The difference? Hard data tells the story: PR succeeds when visibility climbs (e.g. media mentions rise by 40%). Reputation management succeeds when risk drops (e.g. negative search results fall by 65%).
Read more
by Dr Michélle Booysen
“What gets measured gets managed.” – Peter Drucker
Performance dashboards are powerful tools to drive decision-making, improve efficiency, and align daily operations with strategic goals. For dashboards to truly work, they must be simple, relevant, and actionable. A well-crafted performance dashboard is not about volume of data—it’s about clarity and purpose.
Read more
by Dr Michélle Booysen
“What gets measured gets managed.” – Peter Drucker
Performance dashboards are powerful tools to drive decision-making, improve efficiency, and align daily operations with strategic goals. For dashboards to truly work, they must be simple, relevant, and actionable. A well-crafted performance dashboard is not about volume of data—it’s about clarity and purpose.
Read more
by Dr Michélle Booysen
“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” – Simon Sinek
Engaged teams are the engine behind successful customer experiences and business growth. When processes are designed to empower individuals and foster collaboration, teams become more motivated, productive, and accountable. Empowerment through process means giving teams clarity, autonomy, and the tools to succeed.
Read more
by Dr Michélle Booysen
“A chain is only as strong as its weakest link.” – Proverb
Bottlenecks are process weak points that slow down operations, cause delays, and frustrate customers. Identifying and addressing these inefficiencies is essential to improving performance and customer satisfaction. With a process-driven mindset, businesses can pinpoint bottlenecks, eliminate waste, and streamline workflows for smoother service delivery.
Read more
by Dr Michélle Booysen
“If you can’t measure it, you can’t improve it.” – Peter Drucker
Processes are the foundation of operational efficiency, but without measurable data, businesses risk making decisions based on assumptions rather than insights. Metrics provide a clear, objective view of how well processes are performing and where improvements are needed. By tracking the right metrics, one can identify inefficiencies, enhance performance, and drive continuous improvement.
Read more
by Dr Michélle Booysen
“Every process is an opportunity for performance improvement.” – Michael Hammer
Over the past ten blogs, we have explored how processes play a crucial role in delivering outstanding customer service. The next series shifts focus to how aligning processes with business goals drives performance, efficiency, and sustainable growth.
Read more
by Thembe Khumalo
Listen, I fully understand why it’s important to be realistic, especially with business goals. As an entrepreneur, it is how you plan your income and your life after all. But I am also a fan of the occasional delusional season - where you give yourself permission to dream - and I mean really dream, to imagine success and impact beyond what you generally, well, dream about. Why? Because when you stimulate your imagination, you move things that were otherwise impossible into the realm of the attainable.
Read more
by Thembe Khumalo
We’ve probably transcended the “Africa is not a country” conversation by now. At least I hope we have. We now know that each country and region in Africa is rich with unique languages, symbols, and traditions, which form the foundation of effective PR campaigns. When communicating across the diverse cultural landscape of Sub-Saharan Africa therefore, it's essential to recognize that a one-size-fits-all approach will not resonate.
Read more
by Thembe Khumalo
Over the past seven years, we've loved working with nonprofits across various critical impact areas; from human rights and gender equality to environmental and civil protection. One thing we've consistently noticed is that while these organisations are passionate and dedicated, many don't fully grasp the transformative power of a well-crafted brand strategy. The truth is strategic branding and communication aren't just for commercial businesses — they're vital tools that can amplify a nonprofit's impact and help fulfill its mission more effectively.
Read more
by Thembe Khumalo
When Apple launched its legendary "Think Different" campaign, it didn’t just promote a product—it showcased a mindset that has defined the company’s success for decades. This campaign, with its bold celebration of creativity and innovation, exemplifies the power of innovative thinking and how being willing to step outside the box can result in high-value ideas. By daring to think differently, Apple not only redefined its brand but also set the stage for transformative growth that would shape the tech industry for years to come.
Read more
by Thembe Khumalo
Starting and running a business is no small feat. It requires more than just passion; it demands a strategic approach, continuous learning, and an unwavering commitment to growth. Let’s delve into some essential strategies that will help you handle your business like a pro.
Read more
by Marjon Meyer
How has life treated you so far this year? For most people life is a mix of uneventful days, days of great joy, but then also some days of frustration, disappointment, sadness and other negative experiences. One of the most difficult consequences of life is disappointment. Disappointments generally occur because an expected outcome or expectation did not realise. A huge amount of resilience is required to bounce back from these setbacks.
Read more
by Helena Naitsuwe Amadhila
When pitching to potential investors, be prepared for all pitch levels such as 15 minutes, 10 minutes or 5 minutes. it's also important to be clear, concise, and compelling. Ensure that you follow these 10 basic steps:
Read more
by Anastasia Machobane
There is a myriad of requirements that a registered company needs to comply with. I can write about many of these compliance requirements, however, at this point, I will be concentrating on the filing of Annual Returns. Later I will write about Annual Financial Statements as well as the new requirements for filing the Beneficial Ownership registers.
Read more
by Marjon Meyer
Recently our training engagements took us to Malelane, a beautiful town on the border of the Kruger National Park in South Africa – one of our beautiful country’s biggest assets and tourist attractions. Over the weekend we meandered through the park and marveled at the wildlife, beautiful vegetation, and landscapes we admired from hides along our way.
Read more
by Helena Naitsuwe Amadhila
Businesses are unique entities that require constant upgrading to grow to ensure relevance and generation of income at all times. Here are some strategies to grow a business in a dynamic world.
Read more
by Blessed Agyemang
The field of supply chain management is constantly evolving, and professionals in this field need to continuously learn and adapt to stay current. There is a need for personal and professional development through training, certifications, and continuing education.
Read more
by Marjon Meyer
‘ecstatic’ - adjective – feeling or expressing overwhelming happiness or joyful excitement, eg. “I am ecstatic about my team’s excellent results”
We have all experienced ecstasy (the legal version) and the feeling of immense joy. It could be due to a planned event you have been looking forward to, or an intense moment of deep happiness when a pleasant surprise comes your way. A business deal that went really well, being spoilt by a person who appreciates you, an unexpected blessing …. all these events bring about a deep sense of wellbeing, joy and happiness.
Read more