by Shenea Graham
In my last post, I spoke about regulatory compliance — how the rules, laws, and frameworks guide the way we handle personal data. But what happens when, despite all the rules and good intentions, something still goes wrong? That’s how I found myself diving into the topic of data breaches — one of the most sobering parts of learning about data privacy.
A reality check
At first, I thought data breaches only happened to the “big players” — multinational corporations with thousands of employees and complex IT systems. But I’ve learned that breaches don’t discriminate. They can happen anywhere, to anyone, at any time.
What surprised me most was how often data breaches happen because of simple, human mistakes — not just sophisticated hackers.
A file sent to the wrong person.
A laptop left unlocked.
A phishing email that looks just real enough to trick someone into clicking.
Sometimes, it isn’t malicious intent, it’s just a moment of distraction that exposes data and opens the door to risk.
What I’m learning
Sitting in on compliance discussions and webinars, I began to understand that preventing data breaches isn’t just about technology — it’s about awareness and culture. Yes, systems and security tools matter. However, everyday habits of the people who handle data are just as important.
Here are a few key insights that stand out:
External threats: like hacking, phishing, and ransomware evolve constantly. Staying protected means staying informed.
Insider risks: whether intentional or accidental — can be just as dangerous, and often go unnoticed until it’s too late.
Preparedness matters: no system is perfect. Having a clear response plan can turn a potential disaster into a recoverable event.
Why it matters
The impact of a breach reaches far beyond lost data. It’s about:
Financial loss: recovery costs, fines, and investigations.
Legal exposure: especially if regulations like GDPR or POPIA are involved.
Reputational damage: trust is fragile; once broken, it’s hard to rebuild.
And what I’ve realised is that data breaches are rarely just IT issues — they’re business issues. They test the strength of a company’s processes, people, and principles.
Walk with me
I’m still learning how organisations can prepare, respond, and recover — and how individuals can play their part. Because the truth is, protecting data isn’t about being perfect. It’s about being proactive; recognising that prevention starts with awareness and that everyone has a role to play.
So, as I continue learning from our Compliance Lead and the real-world stories shared by our clients, I’d love for you to walk with me. Let’s explore what data protection really means — and how we can turn awareness into action.
Shenea Graham is the author of engaging data privacy blogs and a skilled process thinker who helps clients integrate data protection into everyday business practices. With her approachable style and practical insight, she’s a great person to speak to if you have questions about managing data privacy and reducing risk. As a valued member of the Pétanque NXT Compliance team, she supports clients with tailored, real-world solutions that align privacy requirements with business operations.