by Nadia Marillier, founder of Tranquil & Tenacious Minds
How am I going to cope? Will I be able to sustain my business and see to my family? How will I remain relevant? These are questions many entrepreneurs, including myself, asked when COVID-19 became our reality.
Taking a chance on myself in 2018 and going full-time into what I love doing, you would agree these questions are relevant. With technology at our fingertips one can easily become overwhelmed with adverts, sales, promotional items.…. Remaining calm, clear, centered, focused, taking action, and most importantly trusting in YOU is key.
Three empowering questions enabled us to maintain an excellent customer experience rating and allow customers to purchase services during these challenging times.
Questions?
1. What are the customers’ needs?
2. Why should customers purchase my service?
3. How can I create value in their lives and businesses?
Action
1. Design your material based on the needs analysis of your customer.
2. Understand what makes your product different from the rest.
3. Always obtain post service feedback
The greatest lesson always is to remain adaptable.
Thank you to all our customers for your continuous support, especially during these challenging times.
My entrepreneur advice to other women entrepreneurs who might be experiencing similar challenges is to: Believe in yourself; Believe in your product; Remain adaptable always; Put the customer at the centre of everything you design; and Ask your customers for feedback on what they would like to learn or see more of.
What I have learned throughout my journey, we wear multiple masks that blocks us from receiving the true gift of complete loving SELF. We accept substandard relationships, jobs that are not fulfilling and allow situations / people or circumstances to fill up our circle with toxic behaviours. This is YOUR life. Own it. Live it. Be the best version of YOU.
Nadia Marillier is a Certified Neuro Linguistic Practitioner, Executive, Business and Life Coach with 29 years of experience in multiple service industries. Proud mom of four beautiful kids, a wonderful daughter in-law and two earth angels as her granddaughters, her cup of gratitude is always full. She is the founder and Director of Tranquil & Tenacious Minds. Nadia’s motto is simple: “Your current reality does not define you, if there is a burning desire from within to create a better life, YOU can do it!” Nadia is a woman with a true passion for life, an authentic vision to shape, grow and invest in others, and on a mission to provide you with the tools to shape the truest highest version of self. She coaches leaders to embrace and celebrate their strengths, their experiences, and most importantly, accept themselves in this wonderful journey called life. She advocates that we all have the answers to each of our questions. All we have to do align to self, trust and listen.
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