Turn your happy customers into ‘super fans’

There is nothing quite as satisfying as receiving great feedback from your customers, it makes all your hard work feel worthwhile. But feedback goes both ways. So the trick to keeping your happy customers positive is to keep them engaged and feeling valued. Here are four ways to turn your happy customers into ‘super fans’. Firstly, if you receive feedback, acknowledge it immediately and respond directly. Secondly, take the time to properly reply to any positive review. Thirdly, ensure there is a personalized sign off to any response. Finally, provide inside knowledge on any news, developments, giveaways, special offers, etc to engage the reviewer further and to make them feel part of the community. After all, happy customers who can be turned into ‘super fans’ become your best ambassadors.