by Tania Reid, Chief Experience Officer, Ithemba Office Solutions
I’ve been going to the same hairdresser for the past 18 years. A few minor things had changed, the shampoo lady seemed grumpy all the time, I was no longer being offered my regular cup of tea and my hairdresser was more often rushed, because appointments were overlapping. But because of my long relationship with my hairdresser, and the fact that my hair always looked good, I could overlook all the minor irritations.
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